# ecomwizzard

> ecomwizzard is a multi-tenant SaaS that sits on top of a merchant's WooCommerce store and unifies customer support (email, Facebook Messenger, Instagram Direct, phone, live chat, contact forms) with order analytics, fulfillment routing, and AI-assisted replies. The public, embeddable developer surface is two widgets: the Live Chat widget and the Contact Form widget. Everything else is configured inside the app via OAuth.

## Developer docs

- [Developer Docs & FAQ](https://app.ecomwizzard.com/docs): Full install/integration guide (HTML).
- [What is ecomwizzard?](https://app.ecomwizzard.com/docs#overview): Product overview and the public widget surface.
- [Live Chat widget](https://app.ecomwizzard.com/docs#live-chat): Embed snippet — `<script src="https://app.ecomwizzard.com/livechat.js" data-cs-key="YOUR_WIDGET_KEY" async></script>`. Shadow-DOM isolated; session persists in localStorage. Widget key is in Settings -> Live Chat.
- [Live Chat options](https://app.ecomwizzard.com/docs#live-chat-options): Optional data-* attributes: data-cs-color, data-cs-title, data-cs-greeting, data-cs-subtitle, data-cs-position (right|left), data-cs-proactive.
- [Live Chat JavaScript API](https://app.ecomwizzard.com/docs#live-chat-api): window.EcomwizzardChat — open(), popup(), openChat(), close(), toggle(), isOpen().
- [Contact Form widget](https://app.ecomwizzard.com/docs#contact-form): Embed snippet — `<div data-ecw-contact-form="YOUR_FORM_ID"></div>` plus `<script src="https://app.ecomwizzard.com/embed/contact-form.js" async></script>`. Built-in fields name/email/subject/message (email + message required) plus custom fields; submissions become customer-service tickets answered by email. Form id is in the form's Embed dialog.
- [Connectors & integrations](https://app.ecomwizzard.com/docs#connectors): WooCommerce (required), Stripe, PayPal, Gmail, Facebook Messenger, Instagram, RingCentral (phone), Meta Ads, Google Ads, GA4, ParcelWill, Klaviyo, reviews, Guru. Configured in-app via OAuth, not a public API.
- [Public API note](https://app.ecomwizzard.com/docs#api): The public surface is the two widgets + the Live Chat JS API; the management API is authenticated and app-internal.
- [FAQ](https://app.ecomwizzard.com/docs#faq): Common questions (need WooCommerce? where's my widget key? how to embed?).

## Contact

- Support: barak@refael.net